Oh I am boiling and bear with me as I just got off the phone with Orchard Pediatrics about this wonderful "file transfer" fee. (Check the previous blog entry for more details) I called and nicely asked to talk to billing as they were unavailable on Friday. I talked to Pam and she knew who I was and I could tell was prepared for an "ugly" moment to happen. I kept my cool as I paced up and down the driveway. I explained who I was and said that I wanted to talk about the "copying" fee. I said Pam, "when you called me 2 weeks ago you said you were sending back the money I mailed to you because the company you use charges a $25.00 copying fee. I said , "25.00 wow ...well ok" I told Pam, "You never mentioned it was 25.00 per kid" and she said "oh yes I did..I tell everyone that". Now come on girlfriend if I was freaking out about a $25.00 fee don't you think I would have really freaked out at 25.00 per kid? Why aren't conversations recorded for training purposes when you need them? I then proceeded to tell her that I dont have any bills for 25.00 but they are 30.74. She said "oh well there is tax and 25.00 is usually what it comes out to be". If I could have jumped thru the phone..I would have at that moment. I kindly said "Well for future Pam, especially with big families maybe you should make sure you include that the fee is per kid, $140.00 to copy my kids files and send them to a new pediatrician. That is kind of a big nut to crack don't you think?" "Pam thanks for your time"..is how I ended it and now I guess I just have to suck it up and pay the fee. I think they were wrong and it is definately not a good way to end a relationship with any hopes of referrals in the future. I think the thing that really upsets me the most is that I really had a hard time leaving them. I don't like conflict or being mean but I am glad I left now.
I am so excited to get started with my new pediatrician and really looking forward to taking in my little bundles and leaving with a smile. Stay tuned for some letters that will be written about this situation.
What is the old saying ..when you are happy you tell so many people about your experience but when you are angry you tell twice as many people.